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1. What is the standard check-in/out time in the hotels?

The standard check-in time is after 12:00 noon (local time) and check-out time is 11 AM. But it may vary from season to season and city to city. Please check with the srgroupsonline .com customer care for policy of the selected hotel.

2. How do I know if my booking was successful?

After you have completed the transaction, you will receive an email confirmation from us for your booking. Please carry a print out of the confirmation ticket at the time of travel.

3. What's the difference between a Double & a Twin Room?

A Double Room has 1 King-size bed where as a Twin room has 2 Single or Queen-sized beds.

4. How will I get the hotel contact details?

The hotel details - Contact Number, Email Id, Address.. Will be mentioned on the vouchers which you will receive once the booking is confirmed

5. Can more than three adults stay in one room?

Most hotels allow additional guests to stay in a room for an extra charge as long as the room doesn't exceed the maximum number of guests allowed per room. If you book a room that cannot accommodate your group, the hotel may cancel your reservation or require that you book additional rooms. If you have doubts, check directly with your hotel for their extra-guest charges and the maximum number of people allowed in the room you've booked.

6. Do I need to re-confirm my Hotel booking?

No, you don't. If you really want to, Please call or contact us at 0 93425 29229/email at to confirm your reservation.

7. Who do I write to in-case I face problems on tour or while booking?

Please drop us an email at

8. How will I communicate to the customer care once the booking is done?

You will get a booking ID number once you make any reservation. You need to quote that after making the booking.

9. How do I amend or cancel a hotel reservation?

To amend or cancel a hotel reservation, please contact our call center on 0 93425 29229.

10. What are the different mode of payments you accept?

We accept all Visa, Mastercard and most major debit cards issued in India, as well as Net Banking payments from most major Indian banks for online bookings.

11. My money has been deducted, and I have not received any confirmation mail or booking ID from your side. What should I do?

Such cases though rare usually happen when one is paying through net banking and are usually the result of a slow internet connection. To know why this can happen, it's better to know a little of how net-banking payment works: Once a Customer selects the bank and hits the Pay button, the website redirects the customer to bank's website where he makes the payment. Once the payment is done the bank redirects the customer to srgroupsonline .com's website, where the booking is done after the payment is verified. Once this is done, the confirmation page is displayed and the voucher sent to the customer's email.

12. Which identity proofs are accepted?

If you are an Indian Citizen you can use your Voter ID card, Driving License, Ration card or Passport, and your Visa/Passport if you are a Non-Resident/Foreign National.

13. Is it possible to get early/late Check-In/Out?

Most hotels in India usually have Check-In and Check-Out timings set at 12 Noon. Though there are some hotels that may allow an early Check-In or late Check-Out, it depends on the availability of the rooms that the hotel might have at its disposal at that time. Further, there are also chances that a hotel may charge you for one day extra in the case of an early Check-In or late Check-Out. Should you have any such requirement do let us know which hotel you have booked or are interested in booking, and we will find out the timings for you as well as any other information that you may require.